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Our Mission

At Integritas Solutions, we help transit authorities transform how data connects their organization and serves their communities. By unifying Planning, Operations, Maintenance, Safety, and Customer Experience data inside Microsoft Fabric, we turn information into connected intelligence that drives better decisions, reliable service, and greater public trust. Our proven frameworks—built on Microsoft Fabric, Azure AI, and Power BI—deliver the clarity, accountability, and insights agencies need to achieve operational excellence and deliver smarter, more responsive transit for all.

What We Deliver

We don’t just integrate systems—we connect the agency. Our Fabric Accelerator Templates let transit teams modernize one function at a time, all on a shared Microsoft Fabric foundation.

Offering What It Includes Impact
Planning & Scheduling Modernization Automates Running Time Analysis using Avail (AVL) + HASTUS (schedules). Provides stop-level ridership and on-time dashboards plus predictive delay modeling. Eliminates manual Excel work, improves schedule accuracy, supports data-driven route changes.
Operations & Maintenance Intelligence Automates daily O&M dashboards by integrating Avail, Fleetnet, Everbridge. Tracks missed trips, incidents, preventive maintenance, vehicle availability, and Mean Distance Between Failures (MDBF). Eliminates manual reporting, improves reliability, and provides leadership visibility into fleet performance and service readiness.
Customer Experience Intelligence Ingests voice call transcripts (RingCentral), web forms, mobile-app feedback, and chat interactions into Microsoft Fabric. Uses Azure AI for sentiment & topic analysis to correlate rider sentiment with service and operator performance. Connects rider feedback directly to operations KPIs, improving service quality, accountability, and satisfaction.
AI Service Intelligence + Fabric Insights Cross-agency dashboards linking CX, operations, maintenance, and safety metrics. End-to-end view of reliability, sentiment, and incident response.
Copilot & AI Foundations Deploys Azure AI and Microsoft Copilot use-cases using Fabric data models. Enables natural-language analytics and prepares agencies for future AI adoption.

Start anywhere—each module plugs into the same Microsoft Fabric environment, accelerating modernization and ROI.

Unify Voice, Web, and Chat Feedback for AI Sentiment Analysis

Integritas Customer Experience Intelligence centralizes all rider feedback—from RingCentral voice transcripts, web and mobile forms, and chat interactions—into Microsoft Fabric.

Azure AI automatically detects sentiment, topic, and complaint patterns, linking them to operational and performance data (routes, operators, or service lines) to reveal the “why” behind rider-experience trends.

  • Automated ingestion of RingCentral transcripts (voice)
  • Unified feedback pipeline for web, chat, and mobile channels
  • Azure AI sentiment and topic classification models
  • Correlation of feedback with operational KPIs (missed trips, incidents, on-time performance)
  • Power BI dashboards for leadership visibility and accountability

Result: Transforms raw feedback into actionable intelligence—connecting rider sentiment to service performance and empowering agencies to improve satisfaction and trust.

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Success Story: BJCTA

Challenge

Challenge

Data across Avail (fixed route), Ecolane (paratransit), and VIA (microtransit) systems were siloed, limiting visibility into performance and rider trends.

Solution

Solution

Integritas Solutions unified these systems using Microsoft Fabric, creating an integrated data lakehouse powering real-time dashboards for ridership, on-time performance, and missed trips.

Outcome

Outcome

A single source of truth for operations, faster reporting, and actionable insight—laying the groundwork for capital planning, procurement analytics, and future AI copilots.

Why Transit Agencies Choose Integritas Solutions

  • Proven success with BJCTA and mid-sized transit authorities
  • Purpose-built for rapid modernization (6–8 weeks) using Fabric templates
  • Microsoft ecosystem alignment — Fabric, Azure AI, Power BI
  • Deep understanding of FTA, IIJA, and SMART modernization mandates
  • 25+ years of enterprise integration experience delivering reliable, scalable data platforms
  • Cross-department visibility linking CX, Operations, Planning, and Maintenance
  • AI-driven feedback ingestion from calls, chat, and web integrated with performance data to close the loop between riders and operations
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Let’s Build the Future of Transit Together

Schedule a discovery call to explore how Integritas Solutions can help your agency modernize its data, improve decision visibility, and prepare for the next generation of AI-enabled operations.

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Integritas Solutions — Modernizing Public Transit with Data You Can Trust and Insights You Can Act On.

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